Return and Refund Policy
At Pureasylifequip, customer satisfaction is our top priority! If there is any problem with the product, please negotiate with us first, we will try our best to provide you with a solution that will satisfy you.
- By email: pureasylifequip@gmail.com
- By visiting this page on our website: https://pureasylifequip.com
If you decide to return the product, please see the return policy below
Return Conditions
In order for the Goods to be eligible for a return, please make sure that:
- The customer has the right to cancel the contract and return the goods within 14 working days of receipt.
- All exchanges/returns must be sent back to us, in their original packaging, and in new condition
- Shipping fee is non-refundable.
- Gift cards are non-refundable.
- Customized products cannot be returned
- Some promotional or special items are not returnable
- Refunds and credits are issued to the original payment method or as store credit.
- All returns undergo manual inspection when it’s delivered to our HQ.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about this Return Policy, You can contact us:
- By email: pureasylifequip@gmail.com
- By visiting this page on our website: <https://pureasylifequip.com>